Admissions and Referrals

Tōtara Hospice receives referrals through a healthcare professional, such as a General Practitioner (GP), specialist medical practitioner or community agency. 

Any eligible adult patient with an active advanced progressive life-limiting disease such as cancer, heart failure, motor-neurone disease or multiple sclerosis (MS) may be referred for Hospice services at some point in their life. Please consult with your healthcare provider such as your GP for details on how they can help refer you to us.

Please check that you live within the coverage area of Tōtara Hospice via the map below. If you fall outside of our catchment area, you can find your districts hospice services here. The map below is an overview only, you are welcome to call Tōtara Hospice on 09 640 0025 and a Hospice nurse can clarify specific address details and catchment areas.


My referral has been accepted: now what? 

When a referral is received and accepted, you can expect contact from a hospice nurse within 72 hours to arrange a first assessment/meeting. 

You are welcome to have your family/whānau or carers present. A plan of care will be discussed with you and any other key healthcare professionals involved in your care e.g. General Practitioner. Tōtara Hospice offers an integrated clinical team – some of our services can be viewed  here.

You can also view the criteria guidelines for eligibility for adult palliative care services in New Zealand here. You are welcome to contact us on (09) 640 0025 for more information. 

Are you a Healthcare Professional wanting to refer a patient?

Our aim is to provide appropriate advice and support for Healthcare Professionals in our community, we work in partnership with you to ensure the best care is delivered to patients and their families living with a life limiting illness and needing palliative care support. We work with all Healthcare Professionals who support patients who maybe at home, in hospital or in a care home.

To access the services offered by Tōtara Hospice, a person needs to be referred by their Healthcare Professional – such as a General Practioner (GP), specialist medical practioners, or community agency. As one of these Healthcare Professionals if you have a patient to refer please do so by completing this Referral Form. Once you have completed the Referral Form please email to

Perhaps because of misconceptions as to how a hospice can help, we are often not contacted early in a person’s illness. But the sooner we are contacted, the more we can help you support your patients and their family. If you’re unsure which services may best suited to your patient, please contact us and we’ll be happy to discuss more about our services with you via email on or via phone on 09 640 0025.

Click to download the Totara Hospice Clinical Patient Referral Form